Privacy Policy

1. Introduction

Clozup ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at clozup.ai and app.clozup.ai.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization details. Authentication is managed through Clerk, our identity provider.

Usage Data

We collect information about how you use Clozup, including features accessed, actions performed, and interaction patterns. This helps us improve the product.

Business Data

Leads, deals, campaigns, sequences, and other business data you enter into Clozup is stored securely and belongs to you. We do not sell or share your business data with third parties.

AI Interactions

Conversations with the AI assistant are processed to generate responses. Your data is never used to train AI models. We use third-party AI providers (Google Gemini, Anthropic Claude) under strict data processing agreements.

3. How We Use Your Information

• To provide and maintain the Clozup platform
• To process AI-powered features (chat, insights, lead scoring)
• To send transactional emails (invitations, billing, security alerts)
• To improve our product and fix issues
• To comply with legal obligations

4. Data Storage & Security

Your data is stored on secure servers within the European Union. We use encryption at rest and in transit, implement role-based access controls, and conduct regular security audits. See our Security page for details.

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, data is retained for 30 days before permanent deletion. You can request immediate deletion at any time.

6. GDPR Compliance

As a European company, Clozup is fully GDPR-compliant. You have the right to:

• Access — Request a copy of your data
• Rectification — Correct inaccurate data
• Erasure — Request deletion of your data
• Portability — Export your data in machine-readable format
• Object — Opt out of certain processing activities

To exercise these rights, email [email protected].

7. Third-Party Services

We use the following third-party services:

• Clerk — Authentication and user management
• Supabase — Database (self-hosted, EU)
• Google Gemini / Anthropic Claude — AI processing (under DPA)
• Telnyx / Twilio — Voice calling (for call features)
• Stripe — Payment processing

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising pixels.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or in-app notification.

10. Contact

For privacy-related questions, contact us at [email protected].